Frequently Asked Questions

Open any product and click “Open Full Customizer”. Upload your photo, add names or a message, choose colours and options, and see a live preview before adding it to your cart.

Yes. Our designers prepare a digital proof and share it on WhatsApp. We only start production once you approve it.

Clear, well-lit photos of at least 1000 × 1000 pixels give the sharpest results. If your photo is too small, we’ll let you know before printing.

Absolutely — we offer special pricing on 20+ pieces with your company logo. Contact us for a quote.

Production takes 2–4 business days. Delivery takes 2–3 days in Karachi, Lahore, Islamabad & Rawalpindi and 3–5 days elsewhere in Pakistan.

Shipping is FREE on orders over Rs. 3,000. Otherwise it’s Rs. 200 for major cities and Rs. 300 for other cities.

Yes, we deliver nationwide through trusted courier partners. You’ll receive a tracking number by SMS.

Cash on Delivery and bank transfer. JazzCash and Easypaisa are coming soon.

Yes, COD is available in all cities we deliver to.

Because each item is made just for you, personalised products can’t be returned for change of mind. If there’s any defect or printing error, we’ll reprint or replace it free of charge.

Please record an unboxing video and share it with us within 48 hours of delivery — we’ll send a replacement at no cost.